eSolve has developed a customized design thinking process. The team at eSolve has worked with over 50 organizations throughout Indiana to create comprehensive solutions that leverage the organization’s strengths and address challenges. The model has been used with community organizations, school districts, the justice system, community foundations, and others to prepare models that best meet the needs of the customer or end user.
Using this process, the eSolve team has helped secure more than $5,000,000 in competitive grants since 2017. Beyond securing grant monies, the design process has helped organizations improve the services they offer and increased the positive impact they have on the end user. Examples include, developing graduation pathways for K-12 education, enhancing one county’s justice system through a comprehensive review, right-sizing a school corporation and increasing student opportunities, developing comprehensive counseling models that include social emotional supports, designing curriculum, creating strategic plans, and developing community asset maps to guide grant making.
The organization’s desire and ability to engage in the design process with eSolve is key to the success of the project. eSolve team members will meet with leadership and stakeholders to determine the organization’s readiness for growth and change. This work is often completed with the organization’s leadership and a committee of stakeholders known as the client team.
eSolve has a customized engagement assessment that is provided to the organization prior to beginning a project. This assessment is designed to determine the organization’s readiness for growth and change.
LEADERSHIP AND CLIENT TEAM INTERVIEW
The eSolve team will meet with the leadership team and the client team to identify the potential goals and outcomes of the design process.
Engagement Assessment, Scope of Work, Client Team Development, Leadership Interview, Client Team Interview
eSolve will work with the organization to gather data on the human-centered needs. This means working with leadership to listen to the end user of the organization to determine the needs from their perspective.
Survey, Focus Group, Individual Interviews
The eSolve team will develop surveys for a variety of stakeholder groups. The team will distribute the surveys and protect the responses of individuals. The surveys can contain a wide variety of questions based on the data being sought by the organization.
Collecting qualitative and quantitative data from stakeholder groups is essential. During these groups, the eSolve team can ask probing questions to further understand the strengths and challenges of the organization.
Collecting and synthesizing data is key to making decisions that are best for the end user of an organization. The goal of the eSolve team during this stage of the process is to collect data from various sources to develop an informed overview of strengths and challenges. These may be related to the organization itself, the community, stakeholders, or end users.
Data Presentation, Data Review Process, Data Profiles, Development of Guiding Statement, Identification of Strengths and Challenges
COLLECT ADDITIONAL DATA
The eSolve team gathers data from a variety of sources to develop a complete overview. This may include data that is relevant to the understanding of the organization and its work.
REVIEW OF DATA COLLECTED IN SAMPLE STORAGE
The eSolve team works to align the data collected in the Sample stage. The data is presented to the organization’s leadership and the client team. The data is organized into categories to assist the organization and client team in developing an understanding of needed solutions.
IDENTIFY STRENGTHS AND CHALLENGES
After reviewing the data, eSolve team members will guide the client team through a process of using the information collected to create a guiding statement and outline the strengths and challenges.
Seeking solutions is the natural next step in the process. The eSolve team works to identify successful models that will help the organization develop a robust framework. As the team reviews these with the client, they seek to identify key elements for the most successful model possible.
Model Overview, Research Successful Models, Model Review Facilitation
OUTLINE MODEL EXPECTATIONS
Using the guiding statement and the strengths and weaknesses, the eSolve team will use a variety of processes to facilitate the development of model expectations. These will include ways to enhance on the organization’s strengths and how to address the group's unique challenges.
REVIEW SUCCESSFUL MODELS
The client team and leadership in the organization will work to review successful models across the country. This may include meetings with experts, guest panels, conferences, research, and site visits. During this process the team will be encouraged to seek an understanding of the key elements of the model and discuss how it can be replicated in their organization.
Alongside the client team, eSolve develops a cohesive model that builds on the organizations strengths and addresses key challenges. The proposed model(s) is shared with stakeholders to gather feedback to inform the decision-making process.
Developed Model, Gantt Chart, Identified Model Goals, Comprehensive Report, Stakeholder Survey, Facilitation of Model Refinement
The eSolve team works alongside the client team to develop a cohesive model. The model will be outlined in a comprehensive report. The report provides evidence of response to the strengths and challenges and how the model will be implemented.
Once communication of the plan has been shared with members of the organization and stakeholders, eSolve will conduct a stakeholder survey to identify additional clarification needed.
The results of the stakeholder plan will be used to refine the model and address additional needs of stakeholders.
The organization’s leadership is ready to execute the model. The eSolve team works with the organization to ensure fidelity of implementation. eSolve can support with ongoing process improvement or evaluation measures to refine the model and ensure integration into the organization’s culture.
Project Management Tools, Gantt Chart Check-Ins, Communication Strategies, Marketing Strategies, Professional Development, Complete Evaluation of Model, Refinement Facilitation
MODEL IMPLEMENTATION SUPPORTS
The eSolve Solutions team works closely with the organization to ensure a robust implementation of the organization’s developed model. These supports may include: project management, ongoing stakeholder engagement, communication strategies, and professional development needs.
eSolve develops an evaluation to determine the success of the model implementation. The evaluators create tools to gather qualitative and quantitative data based on the goals of the model.
After collecting data based on the model's implementation, eSolve meets with the organization’s leadership to share the evaluation data. The group discusses possible modifications to ensure the model is implemented with fidelity.